Term & Conditions

PLEASE READ CAREFULLY The purchase of any travel services offered by ALTOUR INDOCHINA CO., LTD. authorized to do business as ALTOUR INDOCHINA (hereinafter "ALTOUR INDOCHINA") constitutes a contractual arrangement between you and ALTOUR INDOCHINA, and represents your acceptance of the ALTOUR INDOCHINA Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on the Websites or to request the latest version of the Terms & Conditions from your Travel Agent or ALTOUR INDOCHINA prior to booking your vacation.


 

Deposit & Final Payment:
A non-refundable, non-transferable land deposit of $250 per person per vacation is required for ALTOUR INDOCHINA to reserve space for you, with some limited exceptions as noted below. ALTOUR INDOCHINA accepts checks, money orders, Visa, MasterCard, and American Express. Your booking is not confirmed and payment is not deemed made until the deposit is received by ALTOUR INDOCHINA and you receive a confirmation invoice. Your reservation will be automatically canceled if deposit is not received by ALTOUR INDOCHINA by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

Please review and verify your booking invoice thoroughly and contact your Travel Agent or ALTOUR INDOCHINA immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. ALTOUR INDOCHINA cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, ALTOUR INDOCHINA  reserves the right to re-invoice you with correct pricing.

Final payment for your vacation is due 45 days prior to commencement
 of services, with some limited exceptions as set forth below. If final payment is not received by the due date, your reservation will be canceled and your full deposit, including Travel Protection payments and any air deposits or Instant Purchase Air purchases (including applicable fees), will be retained by ALTOUR INDOCHINA. ALTOUR INDOCHINA  is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 45 days of departure). For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by ALTOUR INDOCHINA  upon request and is also located in the Travel Agent Portal.

ALTOUR INDOCHINA
air options:

Flex-Air and Instant Purchase Air. Flex-Air allows flexibility if you want to make changes to your vacation schedule. Instant Purchase Air may offer additional airline options but has more restrictions. Some vacations may only offer one Air type option.

Air-Inclusive Vacation Deposits and Final Payment:
The following additional payments are required for International or domestic air added to the start and/or end of your vacation and/or for Intra-vacation air as specified in the itinerary. International or domestic air and/or Intra-vacation air price quotes will show how much of your total trip cost is made up of government-imposed taxes and fees applicable at the time of booking. Air pricing is guaranteed upon receipt of full land plus air deposit or land plus full airfare price depending on type of airfare purchased (Flex-Air or Instant Purchase Air).

Flex-Air: An additional, non-refundable $
100 air deposit is required for Flex-Air booked in conjunction with a ALTOUR INDOCHINA  vacation. Applicable land deposit as above is also required at time of booking. Flex-Air is available for Regional Indochina vacations with return air outside of 180 days under the Early Airfare Price Guarantee. Early Airfare Price Guarantee locks in a price that is guaranteed not to increase. Flight schedules are unavailable with Early Airfare. Schedules will be confirmed when your air departure date is within 180 days to departure. At that time the best air price will be utilized and a new invoice with the air cost and confirmed schedule will be sent. If the guaranteed price is the lowest, the schedule with the lowest fare per contract classes of service will be booked. Any voluntary change to the confirmed flights negates the guaranteed price and is subject to air pricing at the time of the change. Once ticketed, cancel/change penalties of at least $100 per person up to 100% of the air price will apply.

Instant Purchase Air: Full air payment plus a $30 service fee is required, and will be included in the quote, at time of booking for Instant Purchase Air booked in conjunction with a ALTOUR INDOCHINA vacation. Applicable land deposit as above also required at time of booking. Early Airfare Price Guarantee is not available with Instant Purchase Air.

Intra-Vacation Air: Intra-Vacation air may be Flex-Air or Instant Purchase Air and will be advised at time of booking. For Flex Intra-Vacation Air, an additional $
150 per person, non-refundable air deposit is required. For Instant Purchase Intra-Vacation Air, full air payment plus a $30 service fee is required, and will be included with the quote, at time of booking for Instant Purchase Intra-Vacation Air booked in conjunction with a vacation. Applicable land and Flex-Air deposits or Instant Purchase Air full payments, as above, are also required at time of booking.

Booking Cancellations & Cancellation Fees:
If a booking cancellation is received by ALTOUR INDOCHINA  prior to the final payment date of your vacation, your non-refundable land deposit and Travel Protection payments will be retained in addition to your Flex-Air deposit, Instant Purchase Air payment and service fee, and/or Intra-vacation air deposit. For individual reservations, the following per person cancellation fees apply. (For group reservations, refer to the Group Policy.)

Standard Cancellation Fees escorted and independent vacations
in 1 city or 1 country of Indochina Region:

·         45-22 days prior to commencement of services: 20% of total price* plus Travel Protection payments

·         21-8 days prior to commencement of services: 30% of total price* plus Travel Protection payments

·         7-2 days prior to commencement of services: 50% of total price* plus Travel Protection payments

·         On departure day and later: 100% of total price* plus Travel Protection payments

 

For Standard Cancellation Fees escorted and independent vacations that combines multiple countries:

·         60-22 days prior to commencement of services: 20% of total price* plus Travel Protection payments

·         21-8 days prior to commencement of services: 30% of total price* plus Travel Protection payments

·         7-1 days prior to commencement of services: 50% of total price* plus Travel Protection payments

·         On departure day and later: 100% of total price* plus Travel Protection payments

For vacations that include a Holland America cruise

·         75-57 days prior to commencement of services: 20% of total price* plus Travel Protection payments

·         56-29 days prior to commencement of services: 50% of total price* plus Travel Protection payments

·         28-16 days prior to commencement of services: 75% of total price* plus Travel Protection payments

·         15-0 days prior to commencement of services: 100% of total price* plus Travel Protection payments

For vacations that include the Rocky Mountaineer Train or Via Rail:

·         65-47 days prior to commencement of services: 50% of total price* plus Travel Protection payments

·         46-0 days prior to commencement of services: 100% of total price* plus Travel Protection payments

For cruise vacations that include a cruise on the Santa Cruz, Santa Cruz II, or Galapagos Legend:

·         90-60 days prior to commencement of services: 35% of total price* plus Travel Protection payments

·         59-30 days prior to commencement of services: 50% of total price* plus Travel Protection payments

·         29-1 days prior to commencement of services: 80% of total price plus* Travel Protection payments

·         On departure day and later: 100% of total price* plus Travel Protection payments

For Programs that include Cuba:

·         75-57 days prior to commencement of services: 20% of total price* plus Travel Protection payments

·         56-29 days prior to commencement of services: 50% of total price* plus Travel Protection payments

·         28-16 days prior to commencement of services: 75% of total price* plus Travel Protection payments

·         15-0 days prior to commencement of services: 100% of total price* plus Travel Protection payments

*Total price does not include discounts, promotions, special incentives, Instant Purchase Air or Instant Purchase Air service fees which are non-refundable after 24-hours from purchase.

Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour. Cancellation penalties will be quoted at time of cancellation.

ALTOUR INDOCHINA  reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure. If a vacation is canceled prior to departure, ALTOUR INDOCHINA only responsibility will be to refund the amount received for the reservation. ALTOUR INDOCHINA  will try to rebook the same vacation with a different departure date, or a similar vacation but there is no guarantee of availability of offering. For air-inclusive vacations, ALTOUR INDOCHINA  will try to confirm air schedules for the selected new dates, subject to availability. ALTOUR INDOCHINA  cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through ALTOUR INDOCHINA  .

Revisions and Revision Fees:
In addition to any airline-imposed change fees, a fee of $30 per transaction will be charged by ALTOUR INDOCHINA  for any alteration or revision made to a reservation after deposit or payment is received. Any revision to a booking, including but not limited to flight cancellations or name changes, may result in the loss of confirmed airline reservations or increased airfare which will be payable by you. In many instances for Flex-Air purchases airline revision or change fees are up to $300, but in some instances may be up to 100% of the ticket price. Instant Purchase Air and associated service fees are non-refundable and non-changeable after 24-hours from purchase thus alterations or revisions to a booking with Instant Purchase Air will require new air to be purchased and is subject to full payment as above. 

Intra-vacation air and hotel penalties may also apply to alternations or revisions to a booking and may be up to 100% of the full price. A change of traveler name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation and airfare cancellation fees (as above) apply.

Air Arrangements: 
Airfare may be purchased through ALTOUR INDOCHINA
, All carriers are independent operators and are not owned, managed or operated by ALTOUR INDOCHINA. Your airline ticket is a contract between you and the air carrier only, even if you purchase through ALTOUR INDOCHINA. By purchasing your air services through ALTOUR INDOCHINA you waive all liability for ALTOUR INDOCHINA  for such air services.

ALTOUR INDOCHINA  is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you purchased air through ALTOUR INDOCHINA  , we will try to assist in making new arrangements providing you have not already checked in with your airline for your first flight segment. After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements including amendments to return services. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by ALTOUR INDOCHINA  for portions of trips missed due to canceled, rescheduled or delayed flights after airport check-in, nor is ALTOUR INDOCHINA  responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.

For air purchased through ALTOUR INDOCHINA, if any air schedule requires an overnight stay in a gateway city, ALTOUR INDOCHINA  can assist you with hotel reservations; however, the cost of the overnight stay (including but not limited to hotel and meals) is your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.

If you make your own flight arrangements, ALTOUR INDOCHINA  will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.

Frequent Flyer Reward Programs:
Please note that Frequent Flyer mileage accrual is at the discretion of the airline(s) and is not always granted for airfare purchased through ALTOUR INDOCHINA. You will need to contact the airline(s) directly for information on Frequent Flyer Programs and any applicable reward mile accrual. ALTOUR INDOCHINA  cannot assist with this process. Cancellation penalties, as noted above, will apply to all airfare, regardless of accrual grants. Please take this into consideration before purchasing airfare.

Participation: 
For the benefit of everyone on your vacation, ALTOUR INDOCHINA  reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. ALTOUR INDOCHINA  will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior. All Tour Directors, Local Hosts, Local Guides, and ship crew speak English and all vacation commentary is conducted in English only. For maximum enjoyment and understanding, you should be able to read and speak English.

Travelers Who Need Special Assistance On Tours and/or Cruises: 
You must report any disability requiring special attention while on tour or on cruise to ALTOUR INDOCHINA  at the time the reservation is made. ALTOUR INDOCHINA  will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. ALTOUR INDOCHINA  cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches, cruise ships and other vehicles, or other personal needs. ALTOUR INDOCHINA  strongly recommends a qualified and physically able companion accompany travelers who need such assistance. All travelers with ALTOUR INDOCHINA  are subject to the Participation clause above.

Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. ALTOUR INDOCHINA  is not responsible for any missed activities due to a participant's inability to participate with the group. The Americans with Disabilities Act is only applicable within the United States and facilities for disabled individuals are limited outside its borders. Most transportation services, including the touring motorcoaches and cruise ships, are not equipped with wheelchair ramps. Motorized scooters are not typically suitable on international tours. With prior permission and waivers, we will attempt to accommodate motorized scooters on domestic vacations, depending on the suitability of the itinerary.

Young Travelers: 
Travelers who are under 18 years old on the departure date must be accompanied by an adult throughout the vacation and are requested to share an adult's accommodation. For any special requirements regarding airline tickets for children, contact your airline directly.

Smoking: 
Smoking is not allowed on transportation that is exclusively provided by ALTOUR INDOCHINA. On cruise ships, smoking is restricted to certain areas of the vessel. On
some cruise ships, smoking is allowed only on the vessels' outside decks where ashtrays are available. Many hotels have imposed a 100% non-smoking policy and many cities have imposed non-smoking regulations in public spaces. As a standard rule, ALTOUR INDOCHINA  confirms non-smoking hotel rooms. If you require a smoking room a request may be submitted, but we cannot guarantee availability.

Price Policy: 
All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted on specific itineraries. Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions or pricing are listed where applicable. Not all accommodation types are available on all vacations.

Prices are subject to increase without notice, subject to the guarantees set forth below.
Once ALTOUR INDOCHINA  has received your full land deposit for any land vacation that land vacation price is guaranteed and you are protected against any land price increase due to currency surcharge. Any subsequent land cost increases are at ALTOUR INDOCHINA' expense, not including energy cost increases and/or any government tax increases.


Pricing for air-inclusive vacations, including those with Intra-vacation air, are guaranteed when ALTOUR INDOCHINA  has received your full land plus air deposits and/or full air payment as noted above. ALTOUR INDOCHINA reserves the right to ticket Flex-Air bookings, and vacations with Intra-vacation air, upon receipt of full land and air deposits thus any subsequent revisions made at your request are subject to airline-imposed change fees, cancellation fees and/or changes in airfare price, which are your responsibility to pay. Instant Purchase Air is ticketed upon receipt of full air payment and thus full cancellation fees as noted above apply.

Hotels, Accommodations & Transportation:
The hotels listed on this website are intended to be used on all departures; however hotels are not guaranteed. ALTOUR INDOCHINA  reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent quality, when available, to those shown. No refunds are provided for hotel changes; full cancellation penalties as noted above apply.

Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that check-in times vary worldwide; ALTOUR INDOCHINA  cannot control or guarantee check-in times. Triple rooms are the same size as twin-bedded rooms. They will have beds to accommodate three people, however there is no guarantee there will be three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed. Some hotels do not offer triple rooms. Room and bed preferences cannot be guaranteed.

In the rare event that included train or air services are unavailable, alternate services will be provided. Itinerary timings are approximate and may be subject to change. 

Baggage Allowance: 
Porterage at hotels for one suitcase per person is included in the vacation price, except in hotels where porterage is unavailable. Airport/train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations. Due to limited motorcoach capacity, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any vacation. Some vacations have more restrictive regulations than listed above. Please refer to your Travel Documents for more information.

Air carrier restrictions may vary from the limitations listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. While making an air-inclusive booking online you will be provided with baggage fee information. After booking, up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with the information that additional discounts may apply depending on flyer-specific factors (.e.g. frequent flyer status, military, credit card used for purchase or early purchase over the internet, etc.) can be found on the carrier's website or by accessing www.iflybags.com. Please read this information carefully as ALTOUR INDOCHINA  is not responsible for additional fees imposed by air carriers for baggage and these fees are not included in the airfare or the vacation package price. You will be required to pay these fees directly to the airline at check-in. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted by ALTOUR INDOCHINA  for loss of or damage to baggage or any of the traveler's belongings throughout the duration of the vacation. Baggage insurance is recommended. See the ALTOUR INDOCHINA  Web site for an all-inclusive Travel Protection Plan.

Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.

Travel Documents: 
Passenger Travel Documents, including e-ticket itineraries, are sent by regular ground delivery approximately 2-3 weeks prior to departure, provided full invoice payment has been received.


Gratuities: 
Gratuities are included for services during the land stay of your vacation. This includes wait staff at included meals, hospitality staff at hotels for nights purchased through Globus, and porterage at hotels for one suitcase per person. Gratuities for your Tour or Cruise Director, Local Hosts, Local Guides, Tour Driver, and ship's crew are not included in the vacation price and are discretionary.


Not Included in the Land Vacation Price (including when air is not purchased through ALTOUR INDOCHINA):
The following charges are not included in the land vacation price: airfare to and from the start of your vacation; Intra-vacation air unless specified in the itinerary; airline baggage fees including checked and/or excess baggage fees; International Air Transportation tax; agricultural tax; other per person taxes imposed by government entities; airport taxes and fees; port taxes; passports; visas (except for Programs to Cuba) and vaccinations; tips to your Tour or Cruise Director, Local Host, driver, Local Guides, and/or ship's crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted ALTOUR INDOCHINA  menu as presented at a hotel or restaurant or onboard your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); airport transfers on non-qualifying flights; optional excursions; porterage at airports and train stations; Travel Protection; and all other items of a personal nature.

Refunds:
Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler. Airport transfers are complimentary with air booked through ALTOUR INDOCHINA  on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.

Service Inquiries After the Vacation:
As it is difficult and sometimes impossible to properly investigate a complaint if ALTOUR INDOCHINA  is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.

After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by ALTOUR INDOCHINA
.
Any complaint or claim involving the vacation services offered in this brochure must be notified to ALTOUR INDOCHINA  within 30 days of the vacation completion, except where such time limitations are prohibited by law.

Any complaint or claim involving the vacation services offered on this web site, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, must be notified to ALTOUR INDOCHINA  while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law. 

Holidays:
During local or national holidays or special events, peek seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. ALTOUR INDOCHINA  cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.

Christmas Market Vacations:
Please note that Christmas markets generally close around the third week of December.

Safety:
Please be aware that during your participation in vacations operated by ALTOUR INDOCHINA , certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. ALTOUR INDOCHINA  will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While ALTOUR INDOCHINA  will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold ALTOUR INDOCHINA  harmless regarding any provision of medical care or the adequacy of any care rendered. ALTOUR INDOCHINA  is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold ALTOUR INDOCHINA  harmless for such.

Photographs or Pictures:
Photographs or pictures appearing on this web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.

Optional Excursions & Activities:
Optional activities and excursions ("the Services") available for booking are provided by local operators or other third parties that are entirely independent of ALTOUR INDOCHINA  and do not form any part of the product or services sold to you by ALTOUR INDOCHINA  or of these Terms & Conditions, even where ALTOUR INDOCHINA  suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. ALTOUR INDOCHINA  has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.

Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by ALTOUR INDOCHINA  or that any such advice or assistance is given on behalf of ALTOUR INDOCHINA  . Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.

For operational reasons, not all optional excursions listed in the tour itinerary, published online or in travel documents may be available during your vacation. Your Tour Director will advise of availability while on tour. 

Excursions purchased in advance of travel at ALTOUR INDOCHINA  are non-refundable within 11 days to commencement of services.

Wi-Fi:
For tours where Wi-Fi is available on the motorcoach, Wi-Fi connectivity is provided by an independent third party with separate terms and conditions of usage and acceptance thereof. These can be found online or will be made available upon request. 

Responsibility:
ALTOUR INDOCHINA  CO., LTD., located at
No. 32, alley 211/237 Khuong Trung str., Thanh Xuan dist., Hanoi, Vietnam, is an independent company ("the Company") licensed to market and distribute travel products under the ALTOUR INDOCHINA  brand name, and arrange for the vacation services offered on this web site, including transportation, sightseeing, and accommodations through independent contracts.

Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.

After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.

The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.

The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.

Arbitration against the Company must be commenced within one year following the date of vacation completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.

No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its Web site, including any term or condition set forth in the preceding provisions. 

Trade Name:
ALTOUR
Co., Ltd.  and Thai Vision Holidays are trade names owned and/or applied for and/or registered by ALTOUR INDOCHINA  CO., LTD.

 

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